Delete your EvidenceLens account

You can delete your EvidenceLens account and all associated data at any time, without approval from our team, and the deletion is permanent. This page explains exactly what is removed, how long it takes, and how to request deletion if you cannot sign in.

What will be deleted

When you confirm account deletion, the following data is permanently removed from our systems and cannot be recovered:

  • Your user profile: name, email address, and profile picture
  • Every API token linked to your account
  • Every active device registered to your account
  • Your complete usage history, including verifications, summaries, chats, and analyzed video IDs
  • Deleting your account cancels any recurring Stripe subscriptions. If you bought a subscription through Google Play or the App Store, cancel it in the relevant store before you delete your account.

Aggregated service metrics that are anonymised and no longer identify you, such as total request counts per day, may be kept. Tax invoices and other financial records that the law requires us to keep are held only for the legally required period.

How to delete your account (fastest way)

  1. Go to evidence-lens.com/dashboard/settings and log in with the same Google account you use with EvidenceLens.
  2. Head down to the Danger Zone section, which sits at the very bottom of the page.
  3. Select Delete my account, then type delete my account as confirmation.
  4. Select Permanently delete account. Your account is removed right away, and every session on every device is signed out.
Sign in to delete my account

Deleting from the mobile app

You use the same account in the EvidenceLens mobile app as on the website. On a phone, delete your account by opening the app, tapping your profile, and choosing Manage account, then following the link to the settings page above. You can also skip the app and open evidence-lens.com/dashboard/settings directly in your mobile browser.

If you cannot sign in

If you've lost access to your Google account or cannot sign in for any other reason, send an email to support@evidence-lens.com from the address linked to your EvidenceLens account, using the subject line Account deletion request. We'll verify that you own the account and finish the deletion within 30 days, typically within a few business days.

Cancelling a paid subscription only

To cancel only your paid plan while keeping your account, open your settings and choose Manage subscription. Subscriptions bought through Google Play or the App Store must be cancelled in that store.

Questions?

For anything else, write to us at support@evidence-lens.com. Our Privacy Policy describes how we handle your data.